Enhancing Order Management System for Cleaning Service Business

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Success Metrics
Real results happen with Mobio Solutions

Increase in order management

1 X

Increase in customer satisfaction

1 %

Increase in customer bookings

1 %

Objective

Service King, a leading name in cleaning and maintenance, has over two decades of experience. They aimed to meet rising customer expectations by enhancing service delivery through a more efficient order management system. Mobio Solutions was tasked with creating solutions to automate processes, manage service providers centrally, and improve customer satisfaction in cleaning services.

Mobio Solutions partnered with Service King, a facilities management platform, to transform their order management system for service businesses. By streamlining processes, integrating a mobile application for cleaning services, and offering automated order tracking, we helped Service King improve customer experience and drive growth.

Key Challenges in Real-Time Order Tracking and Provider Management

Inefficiency in Order Management: The existing order management system caused delays due to manual tracking of customer orders, leading to time wastage and reduced productivity.
Increased Customer Demands: The company needed help to keep up with rising customer expectations, particularly in terms of quick responses and personalized services.
Lack of Real-Time Order Tracking: Customers were unable to track their orders in real-time, leading to frustration and miscommunication regarding service status and completion.
Complicated Provider Management: Managing service providers manually added unnecessary complexity, making it difficult to track work status, availability, and performance.
Inadequate Customer Satisfaction: The absence of automated features, like notifications or real-time updates, negatively impacted customer experience, making it harder for the company to meet their satisfaction goals.

Solutions for Automated Order Management and Real-Time Customer Tracking

To improve the cleaning service company’s order management system, we took several steps. Firstly, we collected information regarding the cleaning requirements of customers, ensuring that we had a complete understanding of their needs. Based on the client’s requirements, we developed a custom dashboard that offered various cleaning services, ensuring that the client could easily manage their services and orders.

Centralized Management System

Implementing a centralized management system that enables the cleaning service company to manage providers efficiently. This system will have a dashboard that will help them to keep track of the service providers’ details, work status, and other relevant information.

Customer Orders

Implementing a mobile application for customers to place orders and track order status. This application will allow customers to see real-time updates on their orders and communicate with the service provider directly.

Additional Services

Offering additional services that meet the evolving needs of customers, such as eco-friendly cleaning products or same-day service options.

Order Management

Implementing an automated order management system that can track orders from start to finish and notify service providers when it is time to begin work.

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Business Impacts after Mobile App Development

Increased Customer Satisfaction: The mobile app’s convenience and the company’s enhanced services led to a 25% increase in customer satisfaction.
Efficiency Boost: The automated order management system significantly reduced time wastage and delays, increasing operational efficiency by 10x.
Streamlined Provider Management: The centralized system simplified service provider management, making it easier to track work status and performance.
Higher Customer Bookings: By offering additional services and ensuring an easy booking process, Service King saw an increase in customer bookings.

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What the Client said about our Services

Mobio Solutions has truly transformed our business! With their innovative solutions, we were able to achieve incredible results in customer satisfaction.

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Technology Stack

React Native

MongoDB

Restful APIs

HTML

CSS