At Mobio Solutions, our expert professionals take Microsoft Dynamics 365 CE Services a notch higher by customizing it according to the unique demands of your business. Dynamics CE provides an in-depth view of your customer interactions at the organizational and individual levels. The complete D365 CE platform includes extensive modules like Sales, Marketing, Customer Service, Field Service, and Project Service functions to improve business processes and productivity.
Our D365 CE expertise enables us to adapt and enhance the capabilities, ensuring that the Microsoft Dynamics platform properly corresponds with your organization’s goals and operations. Our advanced implementations provide distinct benefits, such as improved data integration, personalized customer experiences, and optimized workflows that have been meticulously developed to increase customer engagement, operational efficiency, and customer satisfaction.
D365 Sales simplifies sales processes by providing complete capabilities for managing customer interactions and sales pipelines.
- Lead and opportunity management
- Sales forecasting and pipeline management
- Account and contact management
- Sales process automation and workflow customization
D365 Customer Service provides robust case management features and exceptional customer support.
- Case management and resolution tracking
- Service level agreement (SLA) management
- Knowledge base and self-service portals
- Omnichannel support across various communication channels
D365 Customer Insights uses powerful analytics to provide a single view of customers and promote tailored engagement.
- Unified customer profile creation and management
- Customer segmentation and audience targeting
- AI-driven predictive analytics for customer behavior forecasting
- Integration with marketing and sales platforms for personalized customer engagement
D365 Marketing enables the creation and execution of effective marketing campaigns across numerous channels.
- Multi-channel campaign management (email, social media, etc.)
- Lead scoring and nurturing
- Marketing automation workflows
- Event management and attendee tracking
D365 Field Service optimizes field operations with tools for managing work orders and dispatching resources effectively.
- Work order management and scheduling
- Resource optimization and dispatch
- Mobile access for field technicians
- Inventory management and parts tracking
D365 Project Service streamlines project management with capabilities for planning, resource allocation, and financial tracking.
- Project planning and task assignment
- Resource management and scheduling
- Time and expense tracking
- Project accounting and invoicing
