of auto quote intake handled by Densy AI,then passed to a licensed agent
lift in conversion from answering every inquiry on time
more tele-caller availability within three months of go-live
inbound calls a week (about 2,700 counting outbound)
text messages a month
uptime since go-live
The agency fields about 1,500 inbound calls a week, most of them auto quotes and policy service. When a call came in after hours, over the weekend or while the team was at lunch, it went to voicemail. Insurance shoppers rarely leave a message. They hang up and call the next agency on their list.
The calls that did get answered came with a cost of their own. Reps jotted down notes and typed them into the agency management system later. Follow-up lagged, small errors crept in, and the people who should have been selling and servicing spent much of their day on intake.
And this is Houston. TIA serves Spanish-speaking clients every day, so whatever the agency put on its phones had to work just as well in Spanish as it did in English.
The same agents work in the other direction too. Outbound voice and text campaigns remind existing clients when a premium is coming due, and they run only inside set calling hours.
| Step | What Densy AI did |
|---|---|
| Recognition | Identified the caller from caller ID |
| Quote intake | Personal or commercial vehicle, start date, year, make and model, number of drivers |
| Risk details | Current carrier and coverage, recent tickets, and any accidents or claims in the last three years |
| Preference | Asked whether the caller wanted to finish by phone or at one of TIA's offices |
| Cross-sell | Mentioned TIA's home and business policies and the multi-policy discount, without being prompted |
| Handoff | Warm transfer to a licensed agent, with every detail already captured |
TIA didn’t change its pricing, its carriers or its sales process. It simply stopped letting inquiries sitin a queue or rollto voicemail.
Within three months of going live, tele-caller availability was up 45%. Reps who used to spend their day on intake and data entry now spend it with clients.
Roughly 1,500 inbound calls a week, about 2,700 counting outbound, and around 12,600 text messages a month, with 100% uptime since launch.
| Before Densy AI | With Densy AI | |
|---|---|---|
| After-hours calls | Went to voicemail | About 8% of inbound calls, roughly 120 a week, now answered outside office hours |
| Phone time | Carried entirely by reps | About 6,000 minutes (100 hours) of conversation a week handled by Densy AI, roughly the phone load of two to three full-time reps |
| Data entry | Notes retyped into the AMS after each call | Records created automatically in Agency Management System |
| Spanish-speaking callers | Depended on who was free | Served in Spanish on every call, at any hour |
| Premium reminders | Manual calls when staff had time | Automated voice and text campaigns inside calling hours |
Agency operations dashboard : Today’s calls, callbacks booked for licensed staff, call completion and payments due, next to a live activity feed: an endorsement, a missed call texted back and booked with a producer, a new claim routed to the claims contact, a Spanish-language ID card request and an outbound renewal review
Premium reminder campaign : Today’s outreach queue across calls and texts, running only inside the 9:00 a.m.to 8:00 p.m. local calling window, with each client’s payment status, last contact and policy due date.
TIA started with a single location so it could see results before committing further. It has now seen them. The agency has approved the rollout across its remaining locations and is working with us on the next set of use cases. Nobody had to sell them on the expansion. They asked for it.
Best fit for :
The 30-Second Version
A Huston based insurance agency was losing callers to voicemail after hours and retyping every inquiry by hand. We put Densy AI on its phones, connected to Agency Management System, in English and Spanish. Now every auto quote call is taken in full and handed to a licensed agent who’s ready to quote. Conversion is up 30%, the phone team has 45% more time, and the agency has signed off on rolling it out to every other location.
