Enhancing Customer Support With An AI-Powered Voice Bot

Success Metrics

Reduction in average query resolution time

1 %

Decrease in human agent involvement for routine inquiries

1 %

User satisfaction rate with voice bot interactions

1 %

Objective

The Voice Bot helps the user guide through the suggestion chips and its query and serves the user with the solution without involving any human to respond to queries with user experience. The bot uses voice as a medium to communicate to the user. The bot uses Google Assistant as a medium to communicate with the user. This minimizes user efforts to a great extent. User has not to wait to resolve their issues. The interaction follows step by step guide to resolve the user’s issue regarding any problems listed. The bot also behaves as a chatbot to serve users with typed queries with the keyboard. Suggestion chips are for the user who doesn’t remember the exact query and are suggested with different present queries.

Our goal was to develop an AI-driven voice bot that leverages Google Assistant to provide users with immediate, accurate solutions to their queries without human intervention. By integrating voice interaction and suggestion chips, we aimed to enhance user experience, reduce wait times, and streamline the support process.

Make Voice Bots the first point of contact for your business

Challenges

Our Solutions

Design Key Features

Dreaming Big? Let's Make It Happen.

Business Impacts

Streamline your operations and grow your business by getting the best application built

App Screenshots

Here are the screenshots of Voice Bot developed by our highly experience Python developers!

The Technology Stack

Dialogflow

What the Client said about our Services

Implementing the AI voice bot has transformed our customer support operations. Our customers now receive immediate assistance, and our team can focus on more complex tasks. It's been a game-changer for our business.

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